1. Operator Identification

Operator: Juraj Kálmán
Address: Šoltésovej 3670/25, 058 01 Poprad, Slovakia
Business ID: 40621880
Tax ID: 1028132875
Phone: +421 914 654 291
E-mail: kalmanjuraj@gmail.com
Establishment: Araya Mlynica, Mlynica 141, 059 91 Mlynica

2. Services

The operator provides accommodation services, restaurant services and related additional services at the Araya Mlynica guesthouse.

3. Reservation and Contract

Accommodation reservations can be made through the online booking system, by email or by phone. The accommodation contract is concluded upon confirmation of the reservation by the operator. Confirmation will be sent to the customer's email address.

4. Payment Terms

Payment for accommodation can be made:
- Online by credit card when booking
- By credit card upon arrival
- In cash upon arrival

The operator reserves the right to require a deposit of up to 100% of the accommodation price upon confirmation of the reservation.

5. Cancellation Policy

The customer has the right to cancel the reservation under the following conditions:
- Cancellation more than 14 days before arrival: no cancellation fee
- Cancellation 7-14 days before arrival: 50% cancellation fee
- Cancellation less than 7 days before arrival or no-show: 100% cancellation fee

In case of early departure, the fee for unused nights will not be refunded.

6. Refunds

In case of a valid cancellation, funds will be refunded in the same way as the payment was received, within 14 days of the cancellation. For card payments, funds will be returned to the account from which the payment was made.

7. Check-in and Check-out

Check-in: from 2:00 PM
Check-out: by 10:00 AM

Early check-in or late check-out is possible by arrangement with the operator and may be subject to an additional charge.

8. Rights and Obligations

The customer is obliged to:
- Follow the accommodation rules
- Treat the operator's property with care
- Compensate for any damage caused to the operator's property

The operator is obliged to:
- Provide the customer with agreed services of agreed quality
- Handle customer complaints

9. Complaints

Complaints must be made immediately during the stay to the responsible staff member. If the complaint cannot be resolved immediately, the customer must submit a written complaint. The operator is obliged to handle the complaint within 30 days.

10. Alternative Dispute Resolution

If the customer is not satisfied with the handling of a complaint or believes that the operator has violated their rights, they have the right to contact the operator with a request for remedy.

If the operator responds negatively or does not respond within 30 days, the customer has the right to submit a proposal for alternative dispute resolution (ADR) according to Slovak law.

The relevant ADR body is:
Slovak Trade Inspection (SOI)
Bajkalská 21/A, 827 99 Bratislava, Slovakia
E-mail: ars@soi.sk
Web: www.soi.sk

Online dispute resolution platform: https://ec.europa.eu/consumers/odr

11. Final Provisions

These terms and conditions become effective on the date of their publication on the operator's website. The operator reserves the right to change these terms at any time. The current version is always available at www.arayamlynica.sk.

Relationships not regulated by these terms are governed by the relevant provisions of Slovak law.

Last updated: July 2025